You're still the last call on every job that goes sideways.
Every decision that should stop with your service manager finds its way back to you anyway.
Sixty days to break the pattern, so you can finally step back from the truck without something breaking down.
You already know what this costs you in dollars.
Here's what it's actually costing you.
It's rarely all about the SM.
Your service manager isn't the whole problem. More often, it's a loop the two of you built together without meaning to. They wait because you always step in. You step in because they always wait. Neither of you decided this. It just became the pattern, one rescued decision at a time.
Bottleneck Audit: the first two weeks
David sits down with the owner, the service manager, and a cross-section of the team, from the office to the field, 6 to 8 people in all, to get the real picture of what's happening day to day, not just what makes it back to the owner's desk. He puts it into a one-page writeup, plain language, and walks the owner through it first, before anyone else sees it.
Get Off The Truck Accelerator: 60 days that make it stick
You, your service manager, and your key leaders each choose three specific behaviors, built to address the exact friction the Bottleneck Audit surfaced, not a generic playbook. Check-ins keep it on track, with David available in between for anything that comes up.
None of this works because of a framework, or a poster on the wall. It works because when your service manager trusts that a decision will actually stick, without you double-checking it, they start making more of them on their own. When your team watches them make the call and sees you let it hold, they stop waiting to see what happens before they commit to something themselves. Do that on purpose, three specific ways, for 60 days, and it stops being an intervention. It's just how the place runs.
This isn't specific to home services. David has seen the identical pattern everywhere one person ends up holding the whole operation together, different industries, same dynamic. That's not a coincidence. It's a human pattern, and it's the same one he's spent sixteen years fixing.
If you do the work and don't see meaningful progress by Day 60, you get your money back.
The Get Off The Truck Accelerator
Includes the Bottleneck Audit and the full 60-day engagement.
A limited number of founding client spots are open, in exchange for direct feedback and a case study.
Still the last call on every job? Let's talk about why.
20 minutes, no annoying pitch. If it's not a fit, you'll know quickly, and so will I.
Book a call